2 year warranty from date of delivery on all Hyperfier Electronics amplifiers, covered from date of delivery.
What is covered
- Manufacturing defects in components or assembly
- Transformer failure under normal rated use
- Output stage, driver and power supply faults not caused by misuse
- Faulty controls, switches or indicators
What is not covered
- Damage from operating outside the rated voltage range, or from incorrect speaker impedance loading
- Water, moisture, dust ingress or physical impact damage
- Burnt or shorted output caused by faulty speaker cables or short circuits at the load
- Units opened, modified or repaired by an unauthorised technician — this voids the warranty
- Cosmetic wear, scratches, and consumable items such as fuses
- Damage during transit while being sent to us without our recommended packing
How to claim
- Contact us on WhatsApp or phone with your Order ID and a description of the fault. If possible, send a short video showing the issue.
- Many faults are diagnosed and resolved remotely. If the unit needs to come in, we will confirm the service address and packing instructions.
- Repaired units are tested at full load before being sent back.
Turnaround
Typical service time is 5–10 working days from receipt of the unit, depending on the fault and part availability. We will keep you updated on WhatsApp.
Out-of-warranty service
We service our amplifiers beyond the warranty period as well, on a paid basis. We will share an estimate before starting any work. Because we manufacture these units ourselves, spare parts remain available long-term.