Refund & Cancellation Policy

Order cancellation

• Before dispatch: cancel any time for a full refund. Message us on WhatsApp with your Order ID.
• After dispatch: cancellation is not possible once the unit is with the courier. You may refuse delivery, in which case a refund is processed after the unit returns to us and passes inspection; return freight may be deducted.
• COD advance: the Rs. 1,500 advance is refundable if you cancel before dispatch. If a COD order is refused at delivery without reason, the advance may be retained to cover freight both ways.

Damaged or defective on arrival

Amplifiers are heavy and occasionally suffer transit damage. To claim:

1. Record a short video while opening the package, before removing the unit.
2. Report the issue within 7 days of delivery on WhatsApp or email, with your Order ID and the video or photos.
3. We will arrange pickup and send a replacement, or issue a full refund if a replacement is not available.

Return shipping for genuine damage or manufacturing defects is at our cost.

Replacement window

Manufacturing defects reported within 7 days of delivery are eligible for replacement. After 7 days, the unit is covered under our Warranty Policy (repair, not replacement).

What is not covered

• Change of mind, or ordering the wrong model — please confirm the specification with us before ordering if unsure
• Damage from incorrect voltage, wrong impedance loading, water, or physical impact after delivery
• Units opened, modified or repaired by anyone other than Hyperfier Electronics
• Cosmetic marks that do not affect performance

Refund timeline

Once a refund is approved, it is initiated within 3 working days. The amount is credited to the original payment method and typically reflects in 5–7 working days, depending on your bank. Refunds for online payments go back through Razorpay to the same source.

How to raise a request

WhatsApp +91 93183 90315 or email sales@hyperfier.com with your Order ID. Keep the original packaging until the matter is resolved.